Strandweave

Troubleshooting

If something isn't working as expected, work through the steps below. If you can't resolve the issue, contact support with a description of the problem and the details listed on that page.

Microphone not available

If Strandweave reports that no microphone is available or you cannot start a recording, check the following:

  • Strandweave has Microphone permission — go to System Settings → Privacy & Security → Microphone and make sure Strandweave is enabled.
  • The correct input device is selected — open Settings → Recording in Strandweave and choose your preferred microphone from the input picker. Press Refresh Inputs if your device was connected after the app launched.
  • If using a USB or Bluetooth microphone, confirm it is powered on and recognised by macOS before launching Strandweave.
  • If you are using a virtual audio device or VM audio, check that the device appears in System Settings → Sound → Input first.

After changing any permission, quit and relaunch Strandweave for the change to take effect.

Recording has no audio

If a session records but the audio file is silent or very quiet:

  • Confirm the correct input device is selected in Settings → Recording → Preferred input.
  • Check your Mac's input volume — go to System Settings → Sound → Input and ensure the input level meter responds when you speak.
  • Test the microphone in another app (such as Voice Memos) to rule out a hardware or system issue.

Transcription won't start — missing model or runtime

If the Transcribe Offline button is unavailable or Strandweave reports a missing Whisper model or runtime:

  • Open Settings → Transcription and check the Model status and Runtime status fields.
  • If no model is configured, follow the setup guidance in the app's onboarding checklist (Settings → General → Show Onboarding) to confirm the expected model location.
  • Open Settings → Privacy & Retention → Check LeeLogs Storage to verify the local storage folders and model path are accessible.

Transcript missing, incomplete or delayed

Wait for processing to finish

Transcription runs locally on your Mac after recording stops. Longer recordings take more time. Keep Strandweave open while it processes and avoid putting your Mac to sleep.

Check available disk space

Transcription needs free space on your startup disk. Check storage in System Settings → General → Storage, free up space if needed, then try transcribing again.

Audio quality

Low audio quality or heavy background noise can reduce transcription accuracy. For best results, use a dedicated microphone and record in a quiet environment.

Playback does not start

If a session's audio does not play back:

  • Check your Mac's output volume — adjust it using the volume keys or the Sound menu in the menu bar.
  • Confirm the correct output device is selected in System Settings → Sound → Output.
  • Close the session and reopen it.
  • Quit and relaunch Strandweave.

Storage folder missing or moved

If Strandweave cannot find your sessions after you moved or renamed the storage folder:

  • Open Settings → Privacy & Retention and use Change Folder to point Strandweave to the new location.
  • Use Check LeeLogs Storage to verify the folder structure is intact.

App is not launching

macOS security prompt

If macOS shows a message like "Strandweave cannot be opened because it is from an unidentified developer", go to System Settings → Privacy & Security and click Open Anyway next to the Strandweave entry.

Force quit and relaunch

If the app is unresponsive, press ⌘ Option Esc, select Strandweave in the Force Quit window, force quit it, then relaunch.

Reinstall the app

If the app does not launch at all, drag Strandweave from your Applications folder to the Trash, download a fresh copy from the download page, and install it again.

Export issues

If an export fails or produces no output:

  • Check that you have permission to write to the chosen destination folder. Try exporting to your Desktop first to rule out a folder permissions issue.
  • Make sure the destination folder exists and is accessible (for example, an external drive that may have been disconnected).
  • Check that your disk has enough free space for the exported file.
  • If using Choose Folder and the export fails, try Export Now to write to the session's default exports folder instead.

macOS microphone permission

Strandweave requires Microphone access to record audio. This is managed in System Settings → Privacy & Security → Microphone.

If you have revoked the permission and need to re-enable it:

  1. Open System Settings → Privacy & Security → Microphone.
  2. Find Strandweave in the list and enable the toggle.
  3. Quit and relaunch Strandweave.

Licence key not accepted

Double-check that you are copying the key exactly as it appears in your confirmation email — watch for leading or trailing spaces. If the key is still not accepted, contact support with your order reference and we will look into it.

Still stuck?

If none of the above resolves your issue, please contact support. Include your macOS version, your Mac model, your Strandweave app version, a description of what you were doing, and any error messages you saw. The more detail you can share, the faster we can help.