Privacy Policy

This Privacy Policy describes how Lee Robinson trading as Strandweave ("Strandweave", "we", "us" or "our"), with a contact address at 21A Benin Street, London, SE13 6UB, United Kingdom, handles personal information in connection with the Strandweave application and the website at strandweave.app.

Please read this policy carefully. If you have questions, contact us at privacy@strandweave.app.

1. What information we collect

Website visits

When you visit strandweave.app, our web host may record standard server log data, which can include your IP address, browser type and version, the page you requested, the referring page, and the date and time of your visit. This information is used to operate and maintain the website and is not used to identify you individually.

Purchase and checkout

Purchases of Strandweave are made through Lemon Squeezy (lemonsqueezy.com), who acts as the merchant of record. Lemon Squeezy collects and processes your payment details, email address and billing information. We receive order confirmation data — such as your email address and order reference number — from Lemon Squeezy for the purpose of licence delivery and purchase-related support.

Your payment card details are handled by Lemon Squeezy and are not received or stored by us. Please review Lemon Squeezy's privacy policy for full details of their data practices.

Licence activation

When you activate a licence key in the Strandweave app, a verification request may be made to confirm your licence status. This may involve transmitting your licence key and a device identifier to our licence management provider. No other device data is collected for this purpose.

Support communications

When you contact us by email, you voluntarily share the information contained in your message. This may include your name, email address, macOS version, app version, a description of an issue, screenshots and any other details you choose to provide. We use this information only to respond to and resolve your enquiry.

Mailing list sign-up

The mailing list signup form on this website is provided by EmailOctopus (emailoctopus.com). If you choose to sign up for launch and product updates, your email address and any other details you submit are processed by EmailOctopus for the purpose of sending those updates. Mailing list data is handled separately from app recordings, transcripts, imported audio files, session data and payment details.

You can unsubscribe at any time using the unsubscribe link in any email we send. Please review EmailOctopus's privacy policy for full details of their data practices.

2. Lawful basis for processing

The table below summarises why we process personal information and the lawful basis we rely on.

Purpose	Personal data	Lawful basis
Operating and securing the website	Server logs, IP address, browser/device data	Legitimate interests
Processing purchases and licence delivery	Email address, order reference, licence information	Contract
Licence activation and anti-abuse checks	Licence key, activation status, device identifier	Contract and legitimate interests
Support	Name, email address, support message, screenshots or diagnostics you provide	Contract and legitimate interests
Analytics	Website usage data after consent	Consent
Mailing list	Email address and any submitted signup details	Consent
Legal, tax and accounting	Purchase and transaction records	Legal obligation
Fraud prevention and dispute handling	Order, licence, support and usage records where relevant	Legitimate interests and legal obligation

3. The Strandweave app — local data model

Strandweave is designed to process audio and generate transcripts locally on your Mac. Recordings, transcripts and exports created in the Strandweave app are intended to be stored locally on your device unless you choose to export, share, back up, upload or otherwise transfer them using your own systems or third-party services.

You are responsible for the recordings and transcripts stored on your Mac, including ensuring you have any necessary consents or rights required by law before recording a conversation. See also the End User Licence Agreement.

4. Analytics

This website uses Google Analytics 4 (GA4) to understand aggregate website usage. GA4 is optional and is only loaded after you explicitly accept analytics via the consent banner shown on first visit. If you decline, no GA4 script is loaded and no Google Analytics cookies are set on your device.

When analytics are accepted, GA4 collects aggregate, anonymised data about page visits and navigation patterns. IP anonymisation (anonymize_ip: true) is enabled. GA4 does not have access to app recordings, transcripts, imported audio files, session data, support email contents, or payment details. Those are separate from website analytics.

You can change or reset your analytics preference at any time using the Cookie settings link in the site footer. See the Cookie Policy for full details of analytics cookies and how to clear them.

5. How we use information

• To operate and maintain the Strandweave website.
• To process licence purchases and deliver licence keys.
• To respond to support and general enquiries.
• To understand aggregate website usage (GA4, only if accepted).
• To send launch and product updates to mailing list subscribers (EmailOctopus, only if signed up).
• To comply with applicable legal obligations.

6. Sharing information

We do not sell personal information. We may share information with:

• Lemon Squeezy — as the merchant of record for purchases, they process payment and order data under their own privacy policy.
• Google (GA4) — aggregate, anonymised website usage data, only if you have accepted analytics. See Google's Privacy Policy .
• EmailOctopus — if you sign up for the mailing list, your email address is processed by EmailOctopus for sending launch and product updates. We do not share app recordings, transcripts, imported files or payment details with EmailOctopus. See EmailOctopus's privacy policy .
• Hosting and infrastructure providers — who process data on our behalf to operate the website, subject to appropriate agreements.
• Legal or regulatory authorities — where we are required to do so by applicable law or a valid legal process.

7. International transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we rely on appropriate safeguards, such as adequacy regulations or approved contractual protections, where required by data protection law.

8. Data retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Support correspondence is retained for up to 24 months after the last interaction, unless we need to retain it for longer to resolve a dispute, comply with legal obligations, prevent fraud or abuse, maintain security, or establish, exercise or defend legal claims.

Purchase, licence and transaction records may be retained for up to 6 years where necessary for tax, accounting, audit, fraud prevention or legal purposes.

9. Data security

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure.

10. Your rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Obtain a portable copy of your data.
• Object to or restrict certain processing.

To exercise any of these rights, contact us at privacy@strandweave.app. We will respond within the timeframe required by applicable law.

You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how we handle your personal information. We would appreciate the chance to resolve your concern first, so please contact us before making a complaint.

11. Cookies

See the Cookie Policy for details of how cookies are used on this website.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

13. Contact

For privacy questions, data requests or complaints, contact us at privacy@strandweave.app.

Data protection contact: Lee Robinson
Email: privacy@strandweave.app