Refund Policy

This Refund Policy applies to purchases of Strandweave made through the official store at store.strandweave.app, which is operated by Lemon Squeezy as the merchant of record.

1. About digital software purchases

Strandweave is a downloadable Mac application. Because it is digital software that is available for download immediately after purchase, please ensure the app is compatible with your Mac before buying. System requirements are listed on the download page.

We want you to be satisfied with Strandweave. If you have a problem with the app that we cannot resolve, please contact us before requesting a refund so we can try to help.

2. Refund window

You may request a refund within 14 days of your purchase date if you have not downloaded, accessed or activated the software.

Because Strandweave is digital software supplied immediately, the checkout may ask you to consent to immediate supply and acknowledge that you will lose any statutory 14-day right to withdraw once download, access or licence activation begins. Lemon Squeezy's Buyer Terms also govern the immediate supply of digital content purchased through its checkout.

Once download, access or licence activation has begun following that confirmation, we do not offer refunds for change of mind, accidental purchase, lack of use, or incompatibility that was clearly stated before purchase. This restriction applies only where the legally required consent, acknowledgement and confirmation have been obtained. It does not limit any mandatory cancellation or refund rights that still apply to you.

3. Cancelling a subscription

Subscriber Pro Monthly and Subscriber Pro Annual renew automatically until cancelled. You can cancel through the Lemon Squeezy order-management link in your purchase or renewal email, through the Lemon Squeezy My Orders page , or by contacting support@strandweave.app with your order reference.

Cancellation stops future renewal charges and normally takes effect at the end of your current paid billing period. Local Pro remains available until that date. The App then returns to unlimited Strandweave Free: your existing local recordings, transcripts, notes and basic exports remain accessible, while new Local Pro processing and features are unavailable unless you reactivate.

Cancelling a subscription does not automatically refund the current billing period or previous charges. Refund requests are considered under section 2 and your statutory rights. Local Pro One-Time is a non-recurring purchase and does not need to be cancelled.

4. Your statutory rights

This does not affect your statutory rights. If the software is faulty, misdescribed, not fit for purpose, or we are otherwise required by law to provide a remedy, we will provide an appropriate repair, replacement, price reduction or refund.

If you report a problem with Strandweave, we may first try to diagnose the issue and provide a fix, update, workaround or replacement download. If repair or replacement is impossible, cannot be provided within a reasonable time, or would cause significant inconvenience, you may be entitled to a price reduction or refund.

5. What happens after a refund

If a refund is approved, your licence key will be deactivated and you should uninstall Strandweave from your Mac. Access to future updates under that licence will no longer apply.

6. How to request a refund

Email support@strandweave.app with:

• Your order reference number (from your purchase confirmation email).
• The email address used at purchase.
• A brief description of the reason for your request.

We will review your request and respond as soon as we can. If a refund is approved, it will be processed through Lemon Squeezy back to your original payment method. The time for the funds to appear in your account depends on your bank or card provider.

7. Access and download issues

If you have trouble accessing your licence key, downloading the app or finding your purchase confirmation, please contact support before requesting a refund. These issues can usually be resolved quickly.

8. Lemon Squeezy

Purchases are processed by Lemon Squeezy as merchant of record. Lemon Squeezy may apply its own refund, fraud prevention, chargeback and payment processing policies. In some cases, Lemon Squeezy may issue or refuse refunds independently of us where required by its terms, payment network rules, fraud controls or applicable law. Our policy does not override any applicable statutory rights you have under consumer law.

9. Contact

For refund enquiries, contact support@strandweave.app. Include your order reference for the fastest resolution.