Refund Policy

This Refund Policy applies to purchases of Strandweave made through the official store at store.strandweave.app, which is operated by Lemon Squeezy as the merchant of record.

1. About digital software purchases

Strandweave Free is a downloadable Mac application that is available without purchase. A Local Pro purchase supplies a digital licence or subscription entitlement that unlocks paid features in the same App. Please use the Free version before buying. Strandweave requires an Apple Silicon Mac (M1 or later) running macOS 14 Sonoma or later; Intel Macs and earlier macOS versions are not supported. Full requirements are on the download page.

We want you to be satisfied with Strandweave. If you have a problem with the app that we cannot resolve, please contact us before requesting a refund so we can try to help.

2. Refund window

You may request a refund within 14 days of your purchase date if the paid licence or subscription entitlement has not been activated or used. Downloading or using Strandweave Free before or after purchase does not by itself affect this refund window.

The paid licence or subscription entitlement may be supplied immediately after checkout. Where the law requires it, the checkout will ask for your prior express consent to immediate supply, your acknowledgement that this may end a statutory 14-day right to withdraw, and confirmation of that agreement. Lemon Squeezy's Buyer Terms also govern digital content and services supplied through its checkout.

Once the paid licence or subscription entitlement has been activated or used following any legally required consent, acknowledgement and confirmation, we do not offer refunds for change of mind, accidental purchase, lack of use, or incompatibility that was clearly stated before purchase. This does not limit any mandatory cancellation, refund or other consumer rights that still apply to you.

3. Cancelling a subscription

Local Pro Monthly and Local Pro Annual renew automatically until cancelled. You can cancel through the Lemon Squeezy order-management link in your purchase or renewal email, through the Lemon Squeezy My Orders page , or by contacting support@strandweave.app with your order reference.

Cancellation stops future renewal charges and normally takes effect at the end of your current paid billing period. Local Pro remains available until that date. The App then returns to unlimited Strandweave Free: your existing local recordings, transcripts, notes and basic exports remain accessible, while new Local Pro processing and features are unavailable unless you reactivate.

Cancelling a subscription does not automatically refund the current billing period or previous charges. Refund requests are considered under section 2 and your statutory rights. Local Pro One-Time is a non-recurring purchase and does not need to be cancelled.

4. Your statutory rights

This does not affect your statutory rights. If the software is faulty, misdescribed, not fit for purpose, or we are otherwise required by law to provide a remedy, we will provide an appropriate repair, replacement, price reduction or refund.

If you report a problem with Strandweave, we may first try to diagnose the issue and provide a fix, update, workaround or replacement download. If repair or replacement is impossible, cannot be provided within a reasonable time, or would cause significant inconvenience, you may be entitled to a price reduction or refund.

5. What happens after a refund

If a refund is approved, the paid licence or subscription entitlement will be deactivated. You may continue to use Strandweave Free and access your existing local data under the Free feature set, but Local Pro features and paid-plan support will no longer be available under the refunded licence.

6. How to request a refund

Email support@strandweave.app with:

• Your order reference number (from your purchase confirmation email).
• The email address used at purchase.
• A brief description of the reason for your request.

We will review your request and respond as soon as we can. If a refund is approved, it will be processed through Lemon Squeezy back to your original payment method. The time for the funds to appear in your account depends on your bank or card provider.

7. Licence delivery, activation and download issues

If you have trouble accessing your licence key, downloading the app or finding your purchase confirmation, please contact support before requesting a refund. These issues can usually be resolved quickly.

8. Lemon Squeezy

Purchases are processed by Lemon Squeezy as merchant of record. Lemon Squeezy may apply its own refund, fraud prevention, chargeback and payment processing policies. In some cases, Lemon Squeezy may issue or refuse refunds independently of us where required by its terms, payment network rules, fraud controls or applicable law. Our policy does not override any applicable statutory rights you have under consumer law.

9. Contact

For refund enquiries, contact support@strandweave.app. Include your order reference for the fastest resolution.